About Elevate CMS

Strategic accessibility, inclusion and business consultancy designed to help organisations make informed decisions, reduce risk and create lasting impact.

Hearing aids in an open charging case on a desk.

Strategic Advice on Accessibility, Inclusion and Organisational Risk

Elevate Consultancy & Management Services (ECMS) provides specialist advisory services to organisations seeking to strengthen their approach to equality, diversity, inclusion, and accessibility.
ECMS works at a strategic level, supporting senior leaders, boards, and decision-makers to reduce risk, improve governance, and deliver environments, services, and systems that are inclusive by design.
This is not about surface-level compliance. It is about making informed decisions that stand up to scrutiny and deliver long-term value.

Led by Jamie Hanlon BA (Hons), fCMgr ACMI

Associate Member of the Chartered Management Institute (ACMI) and recognised as a Foundation Chartered Manager (fCMgr).

ECMS is led by an experienced accessibility and inclusion specialist, business coach, and strategic adviser with over a decade of experience across the UK.

Jamie brings a combination of:

  • Professional expertise in accessibility and inclusive design
  • Strategic business and coaching capability
  • Lived experience of disability

This combination allows ECMS to provide advice that is not only technically informed, but grounded in reality and practical to implement.

Jamie Hanlon, stood in a car park with a green tree in the background, grass and foliage. Jamie is wearing a tweed jacket, light blue shirt, purple tie, beige trousers and brown shoes.
A Person in an office sat on the wheelchair leaning onto the desk working on the laptop

Qualifications and Professional Background

  • BA (Hons) Interior Design. Falmouth University
  • CMI Level 5 Award in Managing Equality, Diversity & Inclusion
  • Certificate in Disability Access Auditing & Inclusive Design. The Centre for Accessible Environments
  • Diploma in Business Coaching
  • Diploma in Life Coaching
  • NLP Practitioner (ANLP recognised, in training)

In addition:

  • Over 10 years’ experience in accessibility and inclusion
  • Advisory experience across built environment and organisational settings
  • Serving Cornwall Councillor, contributing to discussions on housing, accessibility, and public services

Lived Experience That Informs Professional Practice

Jamie’s work is shaped by lived experience.

He lives with Crohn’s Disease, a long-term condition that has required seven major operations, with ongoing treatment aimed at preventing further surgery.

He is also profoundly deaf, using a cochlear implant, and lives with dyslexia.

These experiences provide:

  • Direct insight into how barriers arise in real environments
  • A clear understanding of where organisations unintentionally fall short
  • A practical perspective on what effective inclusion looks like beyond policy

This ensures that ECMS approaches accessibility not as a checklist, but as a fundamental part of how organisations operate.

Wheelchair user reaching towards a control panel beside a building entrance.

My Approach

ECMS provides clear, direct, and strategic advice.

There is a deliberate focus on:

  • Risk and compliance (including the Equality Act 2010, Building Regulations Part M, and BS8300)
  • Governance and accountability
  • Practical delivery and implementation

This is straightforward, honest advice, focused on outcomes rather than reports that sit unused.

Wheelchair user working at a laptop with a colleague beside him.
Stylised accessibility and inclusion icons showing wheelchair users, hearing impairment, visual impairment, assistance dogs, and mobility aids arranged in a geometric pattern.

What Makes ECMS Different

Many organisations approach accessibility as a technical exercise.
ECMS approaches it as a strategic issue that affects risk, reputation, and long-term performance.
Key differences include:

  • Lived experience alongside professional expertise
  • Direct, no-nonsense communication
  • Focus on senior-level decision-making
  • Ability to connect policy, design, and operational reality
  • Emphasis on long-term, sustainable inclusion
Elevate CMS logo.

Work With ECMS

If your organisation requires clear, strategic advice on accessibility, inclusion, and risk, ECMS provides the expertise and direction to support informed decision-making.

Who I Work With

ECMS supports:

  • Local authorities
  • Developers and housing providers
  • Public sector organisations
  • Private sector organisations seeking to strengthen inclusion
  • Boards and leadership teams requiring strategic advice

A Clear Commitment

ECMS exists to support organisations to move beyond minimum standards and towards meaningful inclusion.

This means:

  • Better decisions at leadership level
  • Reduced legal and reputational risk
  • Environments and services that genuinely work for people

Next Step

Identify current risks and gaps

Clarify leadership responsibilities

Understand practical next steps

Three colleagues, including a wheelchair user, reviewing information at a laptop.

Book a confidential discussion to explore how ECMS can support your organisation

Book a Confidential Discussion

Equality Act 2010

Building Regulations Part M (M4(2) and M4(3))

BS8300. Design of an Accessible and Inclusive Built Environment