About Elevate CMS

Strategic accessibility, inclusion and business consultancy designed to help organisations make informed decisions, reduce risk and create lasting impact.

Hearing aid in a charging case on a desk in a professional workspace.

Strategic Advice on Accessibility, Inclusion and Organisational Risk

Elevate Consultancy & Management Services (ECMS) provides specialist advisory services to organisations seeking to strengthen their approach to equality, diversity, inclusion, and accessibility.
ECMS works at a strategic level, supporting senior leaders, boards, and decision-makers to reduce risk, improve governance, and deliver environments, services, and systems that are inclusive by design.
This is not about surface-level compliance. It is about making informed decisions that stand up to scrutiny and deliver long-term value.

Led by Jamie Hanlon BA (Hons)

ECMS is led by Jamie Hanlon, an experienced accessibility and inclusion specialist, business coach, and strategic adviser with over a decade of experience across the UK.

Jamie brings a combination of:

  • Professional expertise in accessibility and inclusive design
  • Strategic business and coaching capability
  • Lived experience of disability

This combination allows ECMS to provide advice that is not only technically informed, but grounded in reality and practical to implement.

Jamie Hanlon, stood in a car park with a green tree in the background, grass and foliage. Jamie is wearing a tweed jacket, light blue shirt, purple tie, beige trousers and brown shoes.
A Person in an office sat on the wheelchair leaning onto the desk working on the laptop

Qualifications and Professional Background

  • BA (Hons) Interior Design – Falmouth University
  • CMI Level 5 Award in Managing Equality, Diversity & Inclusion (in progress)
  • Certificate in Disability Access Auditing & Inclusive Design – The Centre for Accessible Environments
  • Diploma in Business Coaching
  • Diploma in Life Coaching
  • NLP Practitioner (ANLP recognised – in training)

In addition:

  • Over 10 years’ experience in accessibility and inclusion
  • Advisory experience across built environment and organisational settings
  • Serving Cornwall Councillor, contributing to discussions on housing, accessibility, and public services

Lived Experience That Informs Professional Practice

Jamie’s work is shaped by lived experience.

He lives with Crohn’s Disease, a long-term condition that has required seven major operations, with ongoing treatment aimed at preventing further surgery.

He is also profoundly deaf, using a cochlear implant, and lives with dyslexia.

These experiences provide:

  • Direct insight into how barriers arise in real environments
  • A clear understanding of where organisations unintentionally fall short
  • A practical perspective on what effective inclusion looks like beyond policy

This ensures that ECMS approaches accessibility not as a checklist, but as a fundamental part of how organisations operate.

A wheelchair person trying to reach out to a buzzer/button but cannot reach it. In the background are offices and vehicles.

My Approach

ECMS provides clear, direct, and strategic advice.

There is a deliberate focus on:

  • Risk and compliance (including the Equality Act 2010, Building Regulations Part M, and BS8300)
  • Governance and accountability
  • Practical delivery and implementation

This is straightforward, honest advice, focused on outcomes rather than reports that sit unused.

A wheelchair person at a desk working with another person stood behind them leaning onto the back of the wheelchair.
Stylised accessibility and inclusion icons showing wheelchair users, hearing impairment, visual impairment, assistance dogs, and mobility aids arranged in a geometric pattern.

What Makes ECMS Different

Many organisations approach accessibility as a technical exercise.
ECMS approaches it as a strategic issue that affects risk, reputation, and long-term performance.
Key differences include:

  • Lived experience alongside professional expertise
  • Direct, no-nonsense communication
  • Focus on senior-level decision-making
  • Ability to connect policy, design, and operational reality
  • Emphasis on long-term, sustainable inclusion
Elevate CMS logs. A gold circle with a large gold E and the words Elevate CMS in gold with a dark blue background within the circle.

Work With ECMS

If your organisation requires clear, strategic advice on accessibility, inclusion, and risk, ECMS provides the expertise and direction to support informed decision-making.

Who I Work With

ECMS supports:

  • Local authorities
  • Developers and housing providers
  • Public sector organisations
  • Private sector organisations seeking to strengthen inclusion
  • Boards and leadership teams requiring strategic advice

A Clear Commitment

ECMS exists to support organisations to move beyond minimum standards and towards meaningful inclusion.

This means:

  • Better decisions at leadership level
  • Reduced legal and reputational risk
  • Environments and services that genuinely work for people

Next Step

Identify current risks and gaps

Clarify leadership responsibilities

Understand practical next steps

Three people working in an office around a desk, one person sat on a chair showing two others work on a laptop. One of the people are in a wheelchair and the other person is leaning over the desk.

Book a confidential discussion to explore how ECMS can support your organisation

Book a Confidential Discussion
Equality Act 2010
Building Regulations Part M (M4(2) and M4(3))
BS8300 – Design of an Accessible and Inclusive Built Environment