About Elevate CMS
Personalised coaching and accessibility support, led by lived experience. Helping individuals and organisations grow, with inclusion at the centre
Strategic Advice on Accessibility, Inclusion and Organisational Risk
Elevate Consultancy & Management Services (ECMS) provides specialist advisory services to organisations seeking to strengthen their approach to equality, diversity, inclusion, and accessibility.
ECMS works at a strategic level—supporting senior leaders, boards, and decision-makers to reduce risk, improve governance, and deliver environments, services, and systems that are inclusive by design.
This is not about surface-level compliance. It is about making informed decisions that stand up to scrutiny and deliver long-term value.
Led by Jamie Hanlon
ECMS is led by Jamie Hanlon, an experienced accessibility and inclusion specialist, business coach, and strategic adviser with over a decade of experience across the UK.
Jamie brings a combination of:
- Professional expertise in accessibility and inclusive design
- Strategic business and coaching capability
- Lived experience of disability
This combination allows ECMS to provide advice that is not only technically informed, but grounded in reality and practical to implement.
Qualifications and Professional Background
- BA (Hons) Interior Design – Falmouth University
- Certificate in Disability Access Auditing & Inclusive Design – The Centre for Accessible Environments
- Diploma in Business Coaching
- Diploma in Life Coaching
- NLP Practitioner (ANLP recognised – in training)
- CMI Level 5 Award in Managing Equality, Diversity & Inclusion (in progress)
In addition:
- Over 10 years’ experience in accessibility and inclusion
- Advisory experience across built environment and organisational settings
- Serving Cornwall Councillor, contributing to discussions on housing, accessibility, and public services
Lived Experience That Informs Professional Practice
Jamie’s work is shaped by lived experience.
He lives with Crohn’s Disease, a long-term condition that has required seven major operations, with ongoing treatment aimed at preventing further surgery.
He is also profoundly deaf, using a cochlear implant, and lives with dyslexia.
These experiences provide:
- Direct insight into how barriers arise in real environments
- A clear understanding of where organisations unintentionally fall short
- A practical perspective on what effective inclusion looks like beyond policy
This ensures that ECMS approaches accessibility not as a checklist, but as a fundamental part of how organisations operate.
Our Approach
ECMS provides clear, direct, and strategic advice.
There is a deliberate focus on:
- Risk and compliance (including the Equality Act 2010, Building Regulations Part M, and BS8300)
- Governance and accountability
- Practical delivery and implementation
This is straightforward, honest advice—focused on outcomes rather than reports that sit unused.
What Makes ECMS Different
Many organisations approach accessibility as a technical exercise.
ECMS approaches it as a strategic issue that affects risk, reputation, and long-term performance.
Key differences include:
- Lived experience alongside professional expertise
- Direct, no-nonsense communication
- Focus on senior-level decision-making
- Ability to connect policy, design, and operational reality
- Emphasis on long-term, sustainable inclusion
Work With ECMS
If your organisation requires clear, strategic advice on accessibility, inclusion, and risk, ECMS provides the expertise and direction to support informed decision-making.
Who We Work With
ECMS supports:
- Local authorities
- Developers and housing providers
- Public sector organisations
- Private sector organisations seeking to strengthen inclusion
- Boards and leadership teams requiring strategic advice
A Clear Commitment
ECMS exists to support organisations to move beyond minimum standards and towards meaningful inclusion.
This means:
- Better decisions at leadership level
- Reduced legal and reputational risk
- Environments and services that genuinely work for people
Next Step
Identify current risks and gaps
Clarify leadership responsibilities
Understand practical next steps
Book a confidential discussion to explore how ECMS can support your organisation