Accessibility Services
Practical accessibility and inclusive-design advice to help organisations plan better spaces, identify barriers, improve customer experiences and make their processes easier to use.
Elevate Consultancy & Management Services offers focused consultations, inclusive-design advice, on-site reviews and remote reviews. Each service provides clear, proportionate guidance, with the scope agreed before work begins.
Choose the right service
| Service | Price | Delivery | You receive |
|---|---|---|---|
| Accessibility Clarity Consultation | £225 | Online consultation | 90-minute consultation and concise written summary |
| Inclusive Design Advisory | £225 consultation; reviews from £495 | Remote design advice; project support by agreement | Concise action summary or annotated plans and advice note |
| Walk-and-Talk Access Review | £70/hour or £560/day | On-site review | Verbal guidance; relevant reference extracts where appropriate |
| Accessible Customer Journey Review | From £1,250 | Remote review | Concise written review and prioritised action list |
| Reasonable Adjustment Process Review | From £1,500 | Remote review | Verbal feedback and concise written action summary |
No VAT is charged.
Accessibility Clarity Consultation (£225)
A focused, 90-minute remote consultation for organisations seeking professional guidance on a specific accessibility or inclusion concern.
Information supplied in advance is reviewed to help you understand the concern and decide on practical next steps.
Scope includes:
- Initial review of one clearly defined accessibility concern
- Consideration of up to three relevant documents, photographs or plans supplied in advance
- Identification of physical, sensory, communication or organisational barriers
- Practical guidance on appropriate improvements and next steps
- Consideration of relevant accessibility standards and Equality Act responsibilities
You will receive:
- A private 90-minute online consultation
- Clear, professional accessibility guidance
- Identification of immediate priorities and potential risks
- A concise written summary of the recommended next steps
Typical outcomes:
- Greater clarity about the accessibility concern
- A better understanding of the available options
- Clear priorities for proportionate action
- An informed decision about whether further professional support is required
This consultation covers one clearly defined issue. It is not a formal access audit, legal opinion or comprehensive assessment of an organisation’s premises, policies or services.
Book an initial discovery call to discuss suitability and scope. This is separate from the paid service.
Prefer to enquire by email? Email hello@elevatecms.co.uk.
Inclusive Design Advisory
Practical, independent advice for architects, designers and businesses planning refurbishments, new interiors or improvements to their premises.
Identify potential barriers before key design decisions are finalised, with focused recommendations and concise notes.
Scope includes:
- Review of proposed layouts, circulation and use of space.
- Advice on reception areas, furniture, signage and wayfinding.
- Consideration of lighting, acoustics and sensory needs.
- Discussion of practical improvements with clients or their design teams.
Ways to work together:
- Design Consultation (£225): Up to 90 minutes online about one defined proposal, with a proportionate review of up to three relevant documents supplied in advance and a concise action summary.
- Design Review (from £495): Remote review of an agreed set of plans and supporting information, with annotated drawings where useful and a concise advice note.
- Ongoing project advice: Input at agreed project stages, with brief notes and focused recommendations. Quoted individually.
You will receive:
- Clear, practical inclusive-design guidance.
- Concise written recommendations or annotated plans, depending on the agreed service.
- Priorities to discuss with your design team.
Scope and limitations
This advisory service does not include a formal Access Audit, architectural design, detailed technical compliance assessment, statutory approvals, legal advice or certification. Appointed specialists retain responsibility for their technical designs and approvals.
Scope, preparation, deliverables and any travel or follow-up costs are agreed before booking. No VAT is charged.
Book an initial discovery call to discuss suitability and scope. This is separate from the paid service.
Prefer to enquire by email? Email hello@elevatecms.co.uk.
Walk-and-Talk Access Review (£70 per hour or £560 per day)
Fees and travel: A chargeable day is eight hours at £70 per hour (£560). The agreed estimate covers time on site and any supporting reference work. Travel time and expenses, where applicable, are quoted separately and agreed before booking.
A practical, on-site review designed to help organisations identify accessibility barriers and understand how their premises could be improved.
Professional verbal guidance is provided throughout the walk-through. The client takes their own notes, making this a cost-effective alternative to a comprehensive written access audit.
Scope includes:
- Review of access throughout the agreed areas.
- Identification of physical, sensory and communication barriers.
- Practical guidance on reasonable improvements.
- Consideration of BS 8300, Building Regulations and the Equality Act 2010.
You will receive:
- Professional verbal accessibility guidance.
- Clear explanations of identified barriers.
- Limited extracts from relevant guidance may be supplied after the visit where appropriate. These are provided for reference and do not constitute a written access audit or findings report.
Typical outcomes:
- Greater understanding of accessibility concerns.
- Clear priorities for practical improvements.
- An informed basis for deciding the next steps.
This service is not a formal access audit, compliance assessment or certification service and does not include a written findings report. The time required for the visit and supporting reference work is agreed in advance. If further specialist investigation is required, this will be explained clearly.
Book an initial discovery call to discuss suitability and scope. This is separate from the paid service.
Prefer to enquire by email? Email hello@elevatecms.co.uk.
Accessible Customer Journey Review (from £1,250)
A structured review of the information and customer-facing processes people use when planning a visit, making an enquiry, booking or accessing your services.
The review helps you identify where missing information, unclear communication or difficult processes may create barriers for disabled customers.
This is a remote review of the agreed website pages, customer information and supporting materials. It does not include a physical inspection of the premises.
Scope includes:
- Review of agreed accessibility information and relevant customer-facing website pages
- Consideration of enquiry, booking and pre-visit information
- Review of information about arrival, facilities and available support
- Identification of gaps or inconsistencies in customer communication
- Consideration of how customers request assistance or provide feedback
You will receive:
- A concise written review of the agreed customer journey
- Identification of strengths, barriers and information gaps
- Practical recommendations for improvement
- A prioritised action list
Typical outcomes:
- Clearer information to help customers make informed decisions
- Easier enquiry and booking processes
- Greater consistency across customer communications
- Clear priorities for improving the customer experience
The final fee depends on the scope and complexity of the review and is agreed before work begins. This service does not include a technical website accessibility audit or formal Access Audit.
Book an initial discovery call to discuss suitability and scope. This is separate from the paid service.
Prefer to enquire by email? Email hello@elevatecms.co.uk.
Reasonable Adjustment Process Review (from £1,500)
A practical, remote review of how your organisation receives, considers, communicates and follows up requests for reasonable adjustments.
The review focuses on your existing processes and supporting documents, helping you identify unclear responsibilities, communication gaps and barriers that may make requests difficult to manage or access. It considers how requests move through your organisation, from initial contact to implementation and review, across the agreed policies, forms, guidance and staff responsibilities.
Scope includes:
- Review of agreed policies, forms and guidance relating to reasonable adjustments
- Consideration of how people make requests and access support
- Review of staff responsibilities and internal routes for handling requests
- Consideration of communication and response times
- Review of how agreed adjustments are recorded, implemented and reviewed
- Identification of practical gaps or inconsistencies in the process
You will receive:
- Professional verbal feedback on the agreed materials and process
- Clear explanations of identified gaps and barriers
- Practical recommendations for improving the process
- Guidance on priorities and next steps
- A concise written action summary of priority improvements
Typical outcomes:
- A clearer and more consistent process for handling requests
- Better understanding of staff responsibilities
- Improved communication with people requesting adjustments
- Clear priorities for strengthening existing arrangements
The final fee depends on the size and complexity of the organisation and the agreed scope. This service does not include writing replacement policies, managing individual requests or reviewing physical access to premises.
Book an initial discovery call to discuss suitability and scope. This is separate from the paid service.
Prefer to enquire by email? Email hello@elevatecms.co.uk.
Discuss your accessibility needs
If you are unsure which service is suitable, contact Elevate Consultancy & Management Services with a brief outline of your concern. The appropriate service, scope and fee will be agreed before work begins.
Book an initial discovery call to discuss suitability and scope, or enquire by email.
Elevate Consultancy & Management Services provides independent accessibility and inclusive design advice. Services do not constitute legal advice or certify compliance with legislation or building regulations. The scope and deliverables of each service are agreed before work begins.